How do I register?The simplest way to register for any of our events is to use our online registration form! Once you're registered online, you can get access to pre-event registration, account history, and even save your children's information to make future online registrations a breeze!
All children attending Planet Kidz must have an up-to-date registration on file. Registration can be filled out online or at the door. You may also download a copy and fill it out to bring with you!
How do concessions work?Concession tickets are available to purchase from the ticket booth, found in the lobby area at each event. Some parents choose to purchase concession tickets for their kids before they leave and others just leave money with their children.
Concession tickets are 4 for $1.
How much money does my child need?Admission is $12 per child, and concessions are completely optional. On average, children spend $5-$6 at the concession stand.
Can we use concession tickets from prior weeks?Absolutely, they never expire! As long as they're recognizable, we take 'em!
Can someone else pick up my child?Yes, we have many parents that carpool and have one parent drop off kids and another pickup. On the sign in sheet, there's a space to indicate the name of the person who is picking up your child. Just list the persons name there (or give us 2 options if you're not sure). At sign out, we'll check ID to make sure each child goes home with the right person.
Who are the supervisors?All of our staff are trained professionals. Each staff member must go through a rigorous background check, and much of our staff consists of current school district employees.
Do you take credit cards?Yes, we accept credit card purchases.
What about refunds?Sorry but we do not offer refunds. Purchases may be exchanged for another event and / or concession tickets. Please speak with the management for more information.
Can a child from outside the district attend?Yes, any child in our age range may attend!
Can I pick up my child at any time?Absolutely! If you need to pick up your child before normal close, we'll gladly walk you through the program to locate and pick up your child. Please note closing times for your location as we do charge a fee for late pickups.
Is there a cut off time for entrance?Nope! You can bring them anytime during event hours.
How's the security?The safety of every child is our primary concern. We utilize a single entry & exit, make sure only our staff are interacting with the kids, each child is signed in and out, we check a photo ID at sign out, and have an off-duty police officer on site for the duration of each event. If there is ever an issue you will be contacted by the manager. If you need to reach your child during an event, please call us at (972) 698-4056.
My child has special needs/food allergies/takes medications...We strive to accommodate every child and there are many special needs children who thrive in our environment. Children must function in a group setting and not require 1 on 1 supervision. We cannot accommodate children who refuse to stay in a designated area or one whose behavior endangers themselves or others. If your child has a food allergy, please let the manager. Also, please discuss with your child which foods are acceptable for them to purchase & consume. You are welcome to leave medication or inhalers, epi-pens, etc with the manager on duty.
Can children bring a phone/iPod/mobile device etc.?We prefer that children leave these items at home and cannot be responsible for lost or stolen items. Children are very active during our events, and phones can fall out of pockets or be broken during a game.
There is a phone available if children need to reach you during an event.
Do you screen the music?Yes, we start with popular radio edited music and then apply the 'mom test.' There are often songs that children request that just don't meet our standards. Our DJs use an approved playlist and we constantly screen music to see what's appropriate to add. The music is fun, upbeat and easy to dance to!
How do I schedule a birthday party?Plase call us at (972) 698-4056, we will be happy to talk with you about the details. Birthday parties at our events are easy, hassle free and so much FUN!